In Search of Effective Gen Z Engagement in the Hospitality Industry: Revisiting Issues of Servant and Authentic Leadership

The purpose of this study is to provide a theoretical framework that demonstrates how psychological capital (PsyCap) can simultaneously mediate the effects servant leadership (ServL) and authentic (AuthL) on employee engagement in workplace. This examines whether AuthL better explains PsyCap workplace from perspective Generation Z (Gen Z) than ServL, although recent research shows ServL correlate well with Generations X Y, respectively. In addition, there limited above aspects hospitality industry. These studies either have very sample, contradictory results their own context, or same industry regarding relationships. will attempt shed light these findings. researchers surveyed 393 members Gen working business one Russia’s most popular destinations, Krasnodar. Data were analyzed using structural equation modeling, bootstrap analysis descriptive statistics. Although both styles positive impact work (WorkE) employees, has greater according results. was found relationship between two frontline also it influenced overall performance. influence job employees Russian examined.